Managed IT Services Cost and Pricing Guide

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You may have come across discussions about how managed IT services can potentially save businesses money, leaving you wondering about whether it could benefit your own organization. It’s often touted as one of the most efficient IT solutions available, allowing businesses to entrust their IT needs to experts who possess the necessary skills to tackle a wide range of IT issues, whether they’re straightforward or highly complex.

However, determining the precise pricing for managed IT services can pose a challenge, particularly for small and medium-sized businesses. Concerns about operating costs and conducting financial due diligence are paramount for small businesses, and unfortunately, pricing structures for managed IT services can appear somewhat opaque.

To address this issue, we’ve developed this guide to assist you in navigating various pricing strategies and understanding the associated costs you might encounter.

What Is Managed IT Services?

Managed IT Services is a term for a variety of services, but at its base is an external company assuming responsibility for some or all of your IT operations and equipment. They “manage” those IT services for you.

Two Types

All-inclusive

This type has the IT business act as your entire IT department, handling ALL of the company’s IT needs. They strategize with upper management to develop the company’s IT plan.

Co-managed

This type is where the IT company provides managed services for the company’s IT department so they can focus on more important tasks on premise. This can include daily routine tasks, backups, or even emergency response.

Pricing For Managed Services In Florida

In the dynamic realm of technology, businesses across Florida, regardless of size, heavily rely on their IT infrastructure to maintain competitiveness. Managing and sustaining this infrastructure often demands specialized expertise that many businesses lack in-house. This is where Managed Service Providers (MSPs) step in, offering a spectrum of services to effectively address businesses’ IT needs.

If you’re a Florida-based business owner contemplating outsourcing your IT management to an MSP, understanding the pricing structure and industry norms becomes pivotal for making well-informed decisions. In this comprehensive guide, we’ll delve into the intricacies of MSP pricing in Florida, exploring industry averages and estimated costs for different services.

In broad terms, managed IT services packages in the US typically range from $150 to $400 per user, per month. Here, “per user” pertains to employees who utilize technology in their daily work. If your company has 30 employees reliant on IT devices like PCs, laptops, or tablets, you’ll be charged for 30 users. Your position within this $150/month to $400/user/month price spectrum hinges on the scope of services you require.

Industry Averages for Managed Services in Florida

While MSP pricing may fluctuate due to factors such as service level agreements (SLAs), geographical location, and service scope, here are some industry averages for managed services in Florida:

  1. Basic Monitoring and Maintenance: Encompassing crucial services like 24/7 monitoring, patch management, antivirus updates, and regular backups, prices typically span from $50 to $150 per device per month.
  2. Help Desk Support: Offering remote assistance and troubleshooting for IT issues, prices can vary widely, ranging approximately from $75 to $200 per user per month.
  3. Network Security: Covering firewall management, intrusion detection, and security audits, costs typically commence at $100 per month for fundamental security measures and can elevate significantly for comprehensive security solutions.
  4. Cloud Services: Inclusive of cloud storage, email hosting, and software-as-a-service (SaaS) solutions, prices fluctuate based on usage and specific service requirements, ranging from $5 to $50 per user per month.
  5. Backup and Disaster Recovery: Enabling backup solutions and disaster recovery plans to ensure data protection and business continuity, prices usually initiate at $100 per month for small businesses and escalate based on storage needs and recovery prerequisites.
What Will My Managed IT Services Cost?

Now comes the pivotal question: How much should you budget for your managed IT services?

Determining this independently can be quite challenging without engaging with IT service providers to obtain comprehensive descriptions of their offerings.

To guide you toward a rough estimate and ensure that a managed IT firm can furnish you with a more precise quote, consider the following inquiries:

  • Are you considering maintaining internal IT staff?
  • Are you inclined towards a fixed monthly payment, or are you open to a lower monthly fee accompanied by additional charges based on usage?
  • How intricate is your technology infrastructure?
  • Are you seeking both remote and onsite support services?
  • Is your network hosted in the cloud or on-premises?
  • Do you need to adhere to regulatory compliance standards such as PCI, HIPAA, ITAR, NIST, or CMMC?

Factors Influencing MSP Pricing

Several factors exert influence on MSP pricing in Florida:

  1. Geographical Location: Variances in cost of living and business overheads across different regions of Florida can impact MSP pricing.
  2. Service Level Agreements (SLAs): The guaranteed level of service and response time outlined in the SLA can affect pricing. Businesses necessitating quicker response times and higher service levels may incur escalated costs.
  3. Scalability: MSPs often furnish scalable solutions capable of accommodating business growth, and this scalability factor can influence pricing.
  4. Customization and Additional Services: Tailoring services to meet specific business requirements or incorporating additional services can influence pricing.

Frequently Asked Questions

What services do you offer?

We offer a variety of services broken down in 3 main areas. See our Services page for more!

How much does an IT person cost in Florida?

As of 2024, The average salary for an IT specialist in Tampa is $79,782, with a range of $71,750–$87,266 average throughout Florida. An MSP is going to cost your business a lot less overhead expense than an IT specialist and manage your IT infrastructure within budget.

Does the price fluctuate?

No, that is the beauty of an MSP package so there are no hidden fees or sticker shock. Your business can budget your IT department based on your current requirements and IT strategy.

Can I pick what I want?

Yes, your MSP package will be customized to meet your business needs. One size doesn’t fit all and each business has different requirements and budgets.

Do I have to sign a contract?

Generally your contract is month to month so you are not tied to any one company. Some companies charge an on-boarding cost to get their services installed. Many contracts will be a means of documenting what is expected and have a mutual understanding of your SLA, obligations and limitations of coverage.